Between the two of us, Jon and I spent another five hours this weekend talking to AT&T and Dell technical support (both company's American calls are now directed to India). With their help we made lots of adjustments to our settings and even opened up our computer and moved a modem card over to another slot. That helped us get on the internet, but we only had access to "generic" web pages. We couldn't get onto any page that had security built in to it, requiring a password.
That pointed to our security software. We had old Norton software on our computer, but had not renewed it after our last contract expired. But instead of just not working anymore, it apparently corrupted our files. I uninstalled it this weekend, but after I did that we lost whatever little progress we had made, and weren't able to get on any internet pages. Someone from Dell told us that the old software had probably corrupted our other files, and that we should seek technical help from Norton. But the disk we had didn't have any contact information, and by then my ear hurt from holding a phone against it for hours on end.
So today, during lunch hour, I took our computer in to a repair shop. Cross your fingers!!
1 comment:
That sounds really frustrating. I know there's nothing more I hate than having to deal with technical help people over the phone!
Jojo
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